Audivia Features & Capabilities
Discover how Audivia transforms quality assurance with AI-powered audio analysis, comprehensive reporting, and actionable insights for your call center operations.
How to Use Audivia
1
Upload Audio
Upload your call recordings (up to 8MB each, 10 files max)
2
AI Processing
Our AI transcribes, analyzes sentiment, and generates summaries
3
Review Results
Analyze transcriptions, sentiment scores, and key insights
4
Export & Act
Export reports and implement QA improvements
Current Features
AI Audio Transcription
Advanced speech-to-text with speaker identification and timestamps
- Support for multiple audio formats (MP3, WAV, M4A, etc.)
- Up to 8MB file size per audio file
- Multi-file processing (up to 10 files)
- Speaker identification and separation
- Accurate timestamps for quality review
Sentiment Analysis
AI-powered emotional intelligence for customer satisfaction insights
- Real-time sentiment scoring
- Emotion detection (positive, negative, neutral)
- Customer satisfaction metrics
- Agent performance insights
- Trend analysis over time
QA Analytics Dashboard
Comprehensive quality assurance insights and reporting
- Interactive charts and visualizations
- Call volume and duration analytics
- Sentiment distribution analysis
- Key issues identification
- Performance trend tracking
Audio Summarization
Automated call summaries with key points extraction
- AI-generated call summaries
- Key topics and issues identification
- Action items extraction
- Customer concerns highlighting
- Agent performance notes
Export & Reporting
Comprehensive data export and reporting capabilities
- PDF report generation
- CSV data export
- Detailed transcription reports
- Analytics summaries
- Custom report formatting
Data Privacy & Security
Secure local processing with privacy-first approach
- Local browser storage only
- No data sent to external servers
- GDPR compliant processing
- Secure file handling
- User-controlled data management